Level 2 Warehouse & Storage Principles

The purpose of this course is to provide and underpin the knowledge and understanding of those people whose job role is within logistics operations. Job roles could be in warehousing and storage, transport or freight forwarding.

  • Eligibility

    West Met Skills has to give priority to applicants who are in receipt of one of the four main benefits:

    • Job Seekers Allowance
    • Employment Support Allowance
    • Universal Credit, Income Support
    • Training is free for people with Right to Work in UK, proof of ID, learner or spouse must have been resident in UK/EU for last 3 years
    • To be eligible whilst working those  living inside the Greater London Area they need to earn less than £20572.50 and for those outside they need to earn less £16009.50 to be eligible whilst working.

    To access this course you will need:

    • Good general communication skills in English
    • English literacy proficiency at Entry Level 3 or above

  • Cost

    Free for job seekers*

    *Subject to meeting eligibility criteria.

  • Qualification

    Level 2 Warehouse & Storage Principles

  • Level

    Level 2

  • Duration

    7 Days,  Typically 5 days per week Mon, Tues, Wed, Thurs & Friday

  • Timings

    9.30am – 3.00pm

  • Delivery Location

    • Harrow on the Hill Campus, Lowlands Road, Harrow HA1 3AQ
    • Hayes Campus, College Way, Hayes, UB3 3BB.
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Who is it for?

This course is aimed at those people who already have some basic experience and understanding of logistics operations.

Course summary

Receive and Store Goods and Materials
  • State the importance of checking the quality and quantity of the goods received
  • Explain the purpose of an effective stock control system
  • Explain the importance of reporting and recording variations in deliveries or damage, breakages, quality or out
  • State the Personal Protective Equipment used in a Warehouse and Storage environment
Process orders and dispatch goods
  • Explain how customer requirements translate into orders Know how to search for suitable job roles
  • Outline the procedures for packing items safely, securely and labelling correctly
  • State the importance of correctly preparing the dispatch area
  • Outline the requirements of the Lifting Operations and Lifting Equipment Regulations 1988 (LOLER)
Deliver effective customer service
  • State the qualities a customer expects from an individual.
  • Describe the benefits to a business of having satisfied customers
  • List common causes for customer complaints
  • State the reasons for keeping goods clean and in good condition
Health, Safety, Security and Legislation
  • State the rights of employees according to the Health and Safety at work Act
  • State the employers’ responsibilities for providing clearly defined procedures for health and safety
  • Describe procedures for dealing with emergencies.