Retail Gold with intu Uxbridge

This programme includes 2 qualifications and is designed to support those interested in applying for work in one of the retail outlets within the Intu Shopping Centre in Uxbridge. Vacancies available can vary and while completing this programme of study will not necessarily guarantee you a job, it will give you a significant boost to your chances of success in your job applications for positions within the businesses at the centre.

  • Eligibility

    HCUC Apprenticeships & Skills has to give priority to applicants who are in receipt of one of the four main benefits:

    • Job Seekers Allowance, Employment Support Allowance, Universal Credit, Income Support. If you receive one of these benefits you will need to show us a letter confirming this, dated in the last 3 months, or for Universal Credit you can simply log in to your UC account on your phone or a computer and show this to us.
    • Training is free for people with Right to Work in UK, proof of ID (UK or EU passport or UK birth certificate, or non-UK/EU passport and Biometric Residence Permit Card or Home Office visa letter), learner or spouse must have been resident in the UK/EU for the last 3 years.
    • To be eligible whilst working those  living inside the Greater London Area they need to earn less than £20572.50 and for those outside they need to earn less £16009.50 to be eligible whilst working.

    To access this course you will need:

    • Good general communication skills in English
    • English literacy proficiency at Entry Level 3 or above.

  • Cost

    Free for job seekers*

    *Subject to meeting eligibility criteria.

  • Qualification

    • Entry 3 Award in Customer Service (City & Guilds)
    • Level 1 Award in Retail Knowledge

  • Duration

    10 Days

  • Timings

    9.30am – 3.00pm

  • Delivery Location

    Hayes Campus, College Way, Hayes, UB3 3BB.

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Who is it for?

This course is designed to support those interested in applying for work in one of the retail outlets within the Intu Shopping Centre in Uxbridge.

Course summary

Entry 3 Award in Customer Service (City & Guilds)
  • Introduction to Customer Service
  • Learn and improve how to communicate effectively with customers
  • Learn about the important legislation, regulations and procedures that need to be followed and adhered to when delivering high quality customer service
Level 1 Award in Retail Knowledge
  • Understand the business of retail and the selling process
  • Understand how individuals and teams contribute to the effectiveness of a retail business
  • Understand the control, handling and replenishment of stock in a retail business
Job Application support and Job Interview practice

Behind-the-scenes tour of the intu Uxbridge shopping centre and a chance to meet staff and employers who may be hiring.