Level 2 Warehouse & Storage Principles – Online

This course will equip you with a detailed understanding of a variety of warehouse processes, including manual handling, stock checks, processing orders, storage and packaging of goods and assembling for dispatch. You will also look in detail at the customer service process and how it can impact an organisation.

  • Eligibility

    HCUC Apprenticeships and Skills has to give priority to applicants who are in receipt of the four main benefits: Job Seekers Allowance, Employment Support Allowance, Universal Credit, Income Support. Training is free for people with Right to Work in the UK, proof of ID, learners or their spouses must have been a resident in UK/EU for the last 3 years. To be eligible whilst working, those living inside the Greater London Area need to earn less than £21,547.50

    To access this course you will need:

    • Basic understanding in ICT
    • English literacy proficiency at Entry Level 3 or above
  • Cost

    Free for job seekers*

    *Subject to meeting eligibility criteria.

  • Level

    Level 2

  • Duration

    8-12 weeks (can be extended for those with learning difficulties – please discuss)

  • Timings

    Start anytime

  • Delivery Location


Next Level 2 Certificate in Warehouse and Storage Principles course starts on:

  • Date: Start any time
  • Location: Fully online
  • Delivery type: Online

    Please note: You will be redirected to Uxbridge College's website, once you click 'Apply now' button below'.

    Apply now
  • Find out more about the course

    Who is it for?

    This qualification is aimed at anyone who wishes to develop an in-depth knowledge of the health and safety requirements in warehouses, the processes surrounding storing and dispatching warehousing goods and the importance of customer service in a warehousing.


    • Gain a nationally recognised qualification
    • Create a long-standing career pathway in a variety of business environments
    • Courses are delivered as distance learning, allowing learners to choose when and where to study
    • Personal tutors are assigned to ensure learners have the support needed to succeed

    Course summary

    Unit 1: Health and safety requirements in a warehousing environment

    • This unit will help learners understand health and safety considerations and how to reduce risks in a warehousing environment. This includes identifying the risks associated with receiving goods-in, processing orders, storage of goods, stock checks and manual handling, and also identifying how to reduce these risks.

    Unit 2: Understand the principles of warehousing goods

    • This unit will provide an understanding of the different types and functions of warehousing, the goods-in process and the principles of storing goods. Learners will be able to explain and identify the common principles of the sector; as well as the benefits, features and processes relating to warehousing

    Unit 3: Understand the process of stock checking and preparing goods for dispatch

    • Within this unit you will understand the need for undertaking stock checks, as well as the processes involved following a stock check, when packaging goods for dispatch, and prior to dispatch. You will be able to outline and identify key features of these processes, as well as explaining their importance.

    Unit 4: The importance of customer service in the warehousing environment

    • This unit will enable you to understand the importance of good customer service internally and externally, know how to deliver good customer service and understand the impact of customer service in the warehousing environment. You will accomplish this by being able to identify different types of customers and their needs, knowing how to communicate effectively and as a team, and knowing how this can affect public opinion and company reputation.