Technical Support Technician

In Technical Support Technician Engineering apprenticeship, they work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function.

In an apprenticeship
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Hiring an apprentice
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  • Entry requirements

    • 16 years or over.
    • Please contact our Apprenticeship team for further entry requirements.
  • Duration

    Typically 45 months

  • Level


  • Delivery

    A minimum of 30 hours of on the job training at work place per week including a day/ block release to study theory at our Uxbridge/ Hayes/ Harrow campus.

Key Responsibilities

Provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required. The requirements are designed to offer stretch and progression. They will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.

Mandatory Qualifications

After a period of foundation skills and technical knowledge development all apprentices will be required to achieve the following qualifications

  • Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)

After a further period of skills and technical knowledge development all apprentices will be required to achieve the following qualifications:

  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) – Technical Support
  • Level 3 Extended Diploma in Advanced Manufacturing Engineering (Development Knowledge).

Specific Specialist Knowledge and Skills

Specific Specialist Knowledge
understand mathematical techniques, formula and calculations used in a technical support environment
understand the methods and techniques used to evaluate technical data and documentation
understand how to identify that the data and documentation being used is current and up to date
understand the procedure to be used for making changes to issued documentation
understand where and how to source other areas of technical expertise/information to help solve technical problems
understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes
Specific Specialist Skills
produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out
present the technical documentation in the required format
ensure that codes, symbols and other references used in the technical documentation follows agreed uk/international conventions
save and store technical documentation in the correct format, location in accordance with organisational and/or customer requirements
make any changes/amendments to the technical documentation using agreed quality assurance control procedures
develop effective business and/or customer relationships
provide technical advice and guidance to others
contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
Plus one of the following
produce engineering/manufacturing production plans
obtain resources for engineering/manufacturing activities
obtain and control materials used in engineering/manufacturing environments
implement quality control/assurance systems and procedures in an engineering/manufacturing environment
provide technical support services on products or services to internal and/or external customers
produce documentation to supply or procure goods or services
produce off line programs for computer numerical controlled machines
produce programs for scanning/digitizing or co-ordinate measuring machines
produce programs for programmable logic control equipment
produce programs for industrial robot applications
produce engineering software tools/programs for analysis, quality, configuration management, safety assessments, system security applications
produce engineering drawings/models using computer aided design techniques (such as mechanical, electrical, fabrication, fluid power, integrated systems or services)
undertake complex fault diagnostic and/or condition monitoring activities on equipment, plant or services
carry out inspection activities on equipment/components/systems (such as mechanical, electrical, electronic, welded and fabricated
heck and calibrate control and test equipment used in an engineering and/or manufacturing environment